Privacy Policy

Introduction

We use this privacy notice to disclose the privacy practices of 4Wall.com in accordance with privacy regulations, such as the General Data Protection Regulation (GDPR). We aim to help you understand what personal data we collect, how we use it, why we use it, and what control you have over it. This notice applies solely to data collected by 4Wall.com. This notice will define the following:

1. What personal data is collected from the website.
2. How personal data is collected, used, shared, stored, and otherwise processed.
3. The security procedures implemented to protect your data.
4. Your choices and rights regarding the use of your data.
5. How you can contact us for issues such as to correct inaccuracies of your data or to request the removal of your personal data.

Please read the following privacy notice to understand the processing, collection, sharing, protection, and your rights associated with your personal data.

Who We Are

4Wall Entertainment is a full-service lighting, video, and rigging company servicing all facets of the entertainment industry – from corporate events and theatre to concert touring and television. Our offerings include rentals and services, new and used sales, and permanent installations.4Wall.com is the companies website and collects information that is submitted in requests for quotes and services. We also collect and store data you provide if you opt-in to our marketing emails.

For the purposes of this notice, we act as the “data controller.” We take on this role as we determine how your personal data is used and processed.

We have appointed a Security Officer for assisting with questions, requests, and complaints in regard to this privacy notice and the collection and processing of your personal data. For details on how to contact us, see the Contact Information section at the end of this notice.

Data We Collect

We have access to any data that you voluntarily provide through the following means:

• Request for Quote forms
• Email
• Contact forms
• Phone calls
• Member registration
• Live chat
• Newsletter signups
• Any other forms

Through the previous means, the following data could be collected:

• First & Last Name
• Email address
• Company
• Phone number
• Full Address
• Information about any complaints, enquiries, and communication you make with us
• IP Address

How We Use Your Data

Your personal data may be used for the following purposes:

• Respond to your request for a quote
• Send you updates on your quote status
• Customization of content and user experience
• Identify you when you use our websites
• Account set up and administration
• Conducting polls, surveys, and contests
• Internal research and development
• Legal obligations
• Internal audits
• Gathering feedback and opinions on our provided services
• Notification to users of changes to our services
• Respond to your requests and comments

Legal Basis of Processing

We process personal data for purposes of our own legitimate interests, granted that those interests do not override any of our users’ own interests, rights, and freedoms. This legitimate interest includes processing for marketing, research, and business development purposes.

We also process personal data for other purposes with consent, but you have the right to withdraw consent to processing for specific purposes, as outlined below.

Specific Data Use

Member Registration: To fully access the website, you, as a user, can voluntarily register for an account by completing a member registration form. Necessary data is collected during this process, including your name, email address, phone # and other relevant data needed to smoothly process quotes.

Quote Process: To place a quote, as a registered user or guest, you must provide contact information (such as name and email). No prices are advertised on the website, and we do not collect any payment information. The information you submit will help us prepare a quote for you and to contact you with that quote.

Newsletter Sign Up: When you sign up for our Newsletter we will send you periodic emails with information on new products, events, and any other relevant information to you.

Personal data may be used without knowledge or consent in situations when legally required or permitted, or when personal data has been anonymized or pseudonymized so it is no longer associated with the user. This means we have removed personally identifying information so the data we’re left with cannot be tied back to you as an individual.

How We Share Your Data

Personal data may be shared with regulators in compliance with legal regulations.

Personal data may also be shared with third parties when it is necessary to provide services to users, and/or for other legitimate interests. Third parties include service providers, professional advisors, and other members of the 4Wall.com network.

Third parties that may access personal data are fulfilling the following services: web hosting, order/purchase fulfillment, IT and cloud services, advisory services, and other... These parties do [not] retain, share, or use personal data beyond the defined purpose of fulfilling the service.

We share only aggregated demographic data with our partners and advertisers. This data is not linked to the identity of any individual user.

Where We Process Your Data

If you are visiting 4Wall.com from outside the United States, be aware you are sending personal information to our servers located in the US.

Under certain circumstances, your personal data that we collect may be transferred to other countries for various purposes outlined below.

How Long We Store Your Data

We will only retain personal data for the duration necessary to fulfill the purposes for which it was collected. Personal data may also be retained for longer periods if it is solely for archiving purposes.

How We Protect Your Data

Securing your data is a priority for us, while both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.

Secure web access can be verified by the lock icon in your internet browser address bar and by the use of “https” at the beginning of the web address, where the “s” indicates a secure connection.

Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.

Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach and damages can be minimized.

Use of Cookies

Cookies are used on websites for various purposes. These “cookies” are data elements stored on your hard drive that allow us to improve your usage of our website. By using a cookie to identify you, you do not necessarily need to log in with a password more than once from the same browser, saving you time when accessing our site. In addition, we use cookies for advertising products based on your usage history, storing and managing your preferences on the website, enabling content, and generally analyzing your usage. Usage of cookies may be linked to your personal data on the website. For more information, see our cookie policy.

Your Rights Regarding Your Personal Data

We aim to maintain data that is accurate and up-to-date. Under the circumstance that your personal data changes (e.g. moving addresses), please notify us of any changes or update your data in your member account on our websites.

In certain instances, you have the legal right to the following:

• Request all data we have collected about you, if any.
• Request correction to the personal data we have collected about you.
• Request we delete or remove personal data when there is no legitimate need for us to continue processing it.
• Object to the processing of personal data.
• Request transfer of your personal data.
• Opt out of contact with us at any time.
• Express any concern about any data we have collected about you.

To exercise these rights, please contact us via the email, mail, or phone information provided below in the “Contact Information” section.

Data Subject Request Processing Procedure

1. Request Submission Details:
   • a. The data subject may click on the Request My Information link that can be found in the CCPA page of the privacy policy. Please include the information that needs to be modified in the request.
   • b. The privacy team will receive the information and start the process.
2. Timeline for Responses: Acknowledgment notice of a verifiable consumer request will be within 10 business days of receipt.
3. Response:
   Response to verifiable consumer request must be within 45 days from the date of receipt. If necessary, the business can extend this period by an additional 45 calendar days, provided they inform the consumer within the original 45-day window and explain the reason for the delay. In total, the response could take up to 90 days in some cases, but the consumer must be notified of any extension within the first 45 days.

External Links

On our website, you may encounter links to other websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal data.

Contact Information

For any questions, concerns, or requests to exercise your rights outlined in this privacy notice, please contact us via email or phone at +1 702-263-3858 and ask for Bilson Pérez our Security Officer.

Changes to This Privacy Notice

This privacy notice was last updated on August 2024.