Job Descriptions

ASSISTANT OPERATIONS MANAGER

JOB DESCRIPTION

General Summary 

The Assistant Operations Manager has primary responsibility for the inbound and outbound docks, keeping track of missing and damaged gear, planning and support for all Drivers and deliveries, and assisting the Operations Manager with general shop operations, as needed.  This role requires excellent organizational skills that ensure our team members are providing the very best customer service.   

Responsibilities of Position: Duties include but are not limited to:

Organizational Responsibilities

• Maintain and operate per 4Wall quality standards in all work activities.
• Actively encourage and participate with employee engagement and culture-building initiatives.

Personal Responsibilities

• With the Operations Manager, establish priorities, provide direction, assign tasks, coordinate and support the shop staff.
• Partner with the Operations Manager to provide timely reporting and address any issues/concerns as needed.  
• In coordination with the Check-In Lead, execute inbound and outbound docks ensuring items are properly scanned and accounted for in an organized, safe manner, including cross-rental gear.
• Inventory cross-rental gear prior to returning to vendors. 
• Run weekly "late gear" report and discuss any issue with the Operations Manager and Sales.  
• Coordinate with Sales to determine extended rental dates as well as missing or damaged gear.
• Work with Operations Manager regarding approvals for billing for any missing gear.   
• Work with Sales to determine any trucking needs. 
• Oversee staff levels of Drivers and work with Operations Manager if there will be shortages in staff.
• Determine truck assignments and routes based on work order and/or oral instructions. Responsible for scheduling truck pick-ups/drop offs.
• Oversee and assist with loading and unloading trailers and/or client pick-ups; identify damaged products when received.
• Assist with general cleanliness and organization of the Shop. 
• Ensure all drivers have the training and licenses required to operate their specific vehicles. Ensure all DOT regulations are being adhered to.
• Wear the proper safety mask when painting at all times.
• Actively check and respond to 4Wall email while on the clock.
• Other duties as assigned.

Team Responsibilities

• Learn and work in all departments within the Shop as requested by the Operations Manager.
• Communicate in a positive, informative and professional manner with all 4Wall Entertainment employees. 
• Ensure all team members maintain accountability and the highest level of customer relations.
• Work in a safe manner and report any safety concerns to your Operations Manager or General Manager.
• Ensure that all employees, vendors, outside contractors, etc. are operating all job tasks, functions and equipment in a safe manner per company policy and that meets OSHA standards and other governmental or regulatory requirements.  Ensure that employees feel comfortable reporting any work place hazards or safety concerns.

Key Requirements

• Knowledge of DOT regulations and requirements.
• Experience managing drivers and scheduling truck pick-ups and drop-offs.
• Functional knowledge of shop operations in a rental shop.  
• Understanding and knowledge of theatrical lighting, staging, rigging, and entertainment equipment is required
• Demonstrated leadership skills and ability to direct, coach, mentor, and support team members.
• Computer skills, including working knowledge of the internet, Outlook, Excel, and the ability to learn new software.
• Must be able to give directions as well as multi-task in a fast-paced environment without supervision.
• Must have a positive attitude, be team-oriented and have great customer service skills.
• Must be willing to remain clean shaven to wear a respirator and in order to pass the medical clearance for fit test.
• Must be able to lift 50 lbs.; duties include loading and unloading trucks.
• Must be able to stand for long periods of time .
• Must be able to drive a forklift 
• High School Diploma or GED is required.
• Must be able to effectively communicate in English.

Physical Requirements

The job duties and tasks of this position require the employee to regularly stand and walk. Regular use of computer monitors and a keyboard/mouse will be required. The employee must regularly push, pull, bend, climb, reach, twist, and kneel as well as lift and/or move 75 pounds. Other physical requirements of the job include communication and visual acuity such as close vision, peripheral vision, depth perception and the ability to adjust focus. Generally, the employee will not be in a temperature-controlled work environment and may experience temperature variations due to local weather conditions.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel

• No to minimal travel required.

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt due to the Executive Exemption.
• This position is considered safety-sensitive and will be subject to pre-employment and random drug testing.