Job Descriptions

DIRECTOR OF OPERATIONS

JOB DESCRIPTION

General Summary 
The Director of Operations has primary responsibility of providing oversight, coordination, supervision, planning, administration, training and logistical support for all of the Shop operations for their location and/or region.  They are responsible for not only the quality of gear and service, but also the efficiency and productivity of the entire operations staff to ensure maximum revenue generation, cost control and profitability.   The Director of Operations will build rapport with both internal and external clients and strive to maintain business commitments that allow fulfillment of defined service agreements. The Director of Operations will build a high-performance team by exercising superior judgment and decision making as well as motivational leadership.  
 

Responsibilities of Position: Duties include but are not limited to:
Basic Duties 

• Oversee all operations in the region 
• Monitor shop budgets for locations in the region 
• Assist Ops Managers with staffing levels 
• Utilize IT-supported software/Apps (i.e., Teams, OKTA, RW, etc.) 
• Attend sales meetings for locations in the region 
• Assist Ops Managers with hiring shop roles (2nd interview)
• Assist ICM with scheduling of inventory 
• Assist Ops Managers with HR issues and shop supply orders 
• Ensure proper recruiting, training, coaching, and disciplining of employees; appraise, review and communicate expectations of performance; determine and review compensation actions; enforce policies and procedures.
• Develop, analyze and improve facility operations systems by determining product flow, product handling systems and storage requirements.
• Implement, enforce, and provide feedback on standard operating procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping.
• Support the Shop Foreman and Safety Coordinator in ascertaining the needed resources to follow the 4Wall Safety Program.

Planning/Communication

• Communicate in a positive and professional manner with all 4Wall Entertainment employees. 
• Ensure all team members maintain accountability and the highest level of customer relations.
• Communicate equipment shortages and issues to National Cross Rentals 
• Communication shop needs to Regional GM, GM, and VP of Operations 
• Assist Ops Managers to plan for busy times 
• Communicate with the Union if necessary 
• Interface with PMs to ensure proper shop communication 
• Advise Ops Managers on order date adjustments 
• Advise the Regional GM if an order should be moved to another shop  
• Ensure that all employees, vendors, outside contractors, etc. are operating all job tasks, functions and equipment in a safe manner per company policy.  Ensure that employees feel comfortable reporting any workplace hazards or safety concerns.

Workflow In 

• Attend Region's and National Sales meetings   
• Hold regular operations meeting for the region 
• Review late/missing orders 

Workflow Out 

• Advise Ops Managers in the Region 
• Assist Ops Managers with large shows and projects as needed 
• Cover for Ops Managers when they are not available 

Maintenance/Repair

• Vehicle maintenance 
• Monitor equipment repairs 
• Approve equipment RMA 

RentalWorks Knowledge

• Availability 
• QuikActivity
• Staging
• Check-in 
• PO receiving and return
• Transfer receiving and staging 
• Pick List Creation 
• Adding and removing items to orders at the RW staging screen
• Add items to RW orders
• Put an item into repair 
• Remove an item from repair 
• Mark an item as QC'd in RentalWorks 
• Run the QC required report 
• Create in and out contracts 
• Create L&D and damage orders 
• Repair reports
• Late to return reports
• Outstanding purchase order reports 

Other Duties 

• Work closely with 4Wall Entertainment headquarters on any national Standard Operation Procedures and standards that need to be implemented. 
• Manage the presentation and maintenance of the facility, trucks, and other operating assets. Accountable for the quality of the rental gear and the efficient service of the rental staff. Identify areas for process, inventory and operational improvements.
• Ensure accuracy of the inventory in Rental Works. Responsible for managing missing equipment policies and procedures through management of employees generating and overseeing the reporting.  Works with asset management and the used-sales staff to transfer or sell assets.  
• Oversee cross-rental returns to ensure cross-rental are returned in a timely manner. 
• Responsible for the operational side of the profit & loss statement for the respective location and should work with the GM/Regional GM to manage complete P&L.  
• Maintain working knowledge of all items in rental inventory, including but not limited to rigging, truss, staging, conventional, moving lights, intelligent lighting consoles, LEDs, and effects
• Other duties as assigned by management

Key Requirements:

• Minimum 5+ years in supervisory and leadership experience managing various types of teams.
• Must have a clear understanding and proven track record of operating/leading a business from all aspects, with emphasis on sales
• Familiarity with entertainment lighting and other special event equipment
• Knowledge of respective local markets
• Excellent written and verbal communication skills
• Computer literacy, franchise systems and financial management including budgeting, forecasting, and reporting are required.
• Knowledge of operations, including marketing plans, security and safety programs, personnel and labor relations, repairs, maintenance, quality assurance programs and long-range planning.
• Must possess outstanding communication skills, both written and verbal, with strong ability to speak with poise
• Must have exceptional leadership skills and ability to direct, coach, mentor, and develop Operations Managers
• Must be a strong motivator, with ability to execute strategic direction for the company and influence others in support of the strategy
• Must adhere to all company policies, SOPs, and other management directives.

Physical Requirements
The job duties and tasks of this position require the employee to regularly sit. The employee may choose to stand and move within their working area. Regular use of computer monitors, and a keyboard/mouse will be required. The employee must occasionally lift and/or move up to 2 pounds. Other physical requirements of the job include the ability to communicate. Generally, the employee will be in a temperature-controlled work environment set for general comfort.

Availability:

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel:

• Position will require up to 50% travel.  

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt due to Administrative Exemption rule.