Job Descriptions

OPERATIONS MANAGER

JOB DESCRIPTION

General Summary

The Operations Manager has primary responsibility of providing oversight, coordination, supervision, planning, administration, training and logistical support to the Shop. This role requires superior organizational skills that help in driving continuous improvement surrounding operations, clients, and employees. The Operations Manager will build rapport with both internal and external clients and strive to maintain business commitments that allow fulfillment of defined service agreements. The Operations Manager will build a high-performance team by exercising superior judgment and the proper balance of command and control. 

Responsibilities of Position: Duties include but are not limited to:

Basic Duties 

• Show up on time and ready to work 
• Duties as assigned for other shop positions
• Request training for shop techs and department heads 
• Utilize IT-supported software/Apps (i.e., Teams, OKTA, RW, etc.) 
• Act as ICM if local ICM is not present
• Attend sales/production meetings
• Monitor shop workload
• Oversee shop safety coordinator 
• Responsible for all facility maintenance repaires 
• Operate within the shop budget

Planning/Communication

• Communicate with National Logistics 
• Comunication with National Cross-Rentals 
• Order shop uniforms 
• Ensure all shop and safety supplies are stocked
• Adjust dates on orders per date SOP 
• Communicate shop capacity to GM 

Workflow In 

• Follow up on missing and damaged orders 
• Hiring new employees 
• Handling HR issues 
• Employee reviews and time sheets 
• Approve employee vacation 
• Monitor picklist distribution 

Workflow Out 

• Hire temp labor as needed 
• Check orders include all equipment needed for the system to function 
• Check orders have need delivery and pick up information 
• Approve shop parts and supply orders 

Maintenance/Repair

• Vehicle maintenance 
• Monitor equipment repairs 
• Approve equipment RMA 

RentalWorks Knowledge

• Availability 
• QuikActivity
• Staging
• Check-in 
• PO receiving and return
• Transfer receiving and staging 
• Pick List Creation 
• Adding and removing items to orders at the RW staging screen
• Add items to RW orders
• Put an item into repair 
• Remove an item from repair 
• Mark an item as QC'd in RentalWorks 
• Run the QC required report 
• Create in and out contracts 
• Create L&D and damage orders 
• Repair reports
• Late to return reports
• Outstanding purchase order reports 

Other Duties 

• Overall and in partnership with the Regional General Manager, the Operations Manager will meet defined objectives.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; and identifying trends.
• In accordance with 4Wall policies and applicable law, participate in interviews, hiring, training, development, recommending performance evaluations, resolving problems, and recommending discipline and/or termination of staff members when appropriate.
• In conjunction with RGM, meet operations financial objectives by forecasting requirements, scheduling expenditures, analyzing variances and finding more financially-efficient options.
• Actively encourage and participate with employee engagement and culture-building initiatives. 
• Oversee staff levels in the shop; determine short- and long-term staffing needs while keeping location labor budgeting in mind.
• Work with the sales and operations staff to identify equipment shortages and determine the proper resolution, whether through purchasing or subrenting necessary equipment.
• Support the Shop Foreman and Safety Coordinator in ascertaining the needed resources to follow the 4Wall Safety Program.
• Other duties as assigned.

Key Requirements

• 2-3 years of experience in the entertainment lighting industry; understanding and knowledge of theatrical lighting, staging, rigging, and entertainment equipment required.
• 2+ years of leadership experience; demonstrated leadership skills and ability to direct, coach, mentor, support and develop team members.
• Experience managing a budget required.
• Working knowledge of warehouse functions and operations, such as security and safety programs.
• Computer skills, including working knowledge of the internet, Outlook, Excel, facilities systems and the ability to learn new software.
• Must be able to give directions as well as multi-task in a fast-paced environment without supervision.
• Must have a positive attitude, be team-oriented and have great customer service skills.
• Must possess outstanding communication skills, both written and verbal, with strong ability to speak with poise
• High school diploma or GED is required.
• Must be able to effectively communicate in English.

Physical Requirements

The job duties and tasks of this position require the employee to regularly sit. The employee may choose to stand and move within their working area. Regular use of computer monitors and a keyboard/mouse will be required. The employee must occasionally lift and/or move up to 75 pounds. Other physical requirements of the job include the ability to communicate. Generally, the employee will be in a temperature-controlled work environment set for general comfort.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel

• No to minimal travel required.

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt due to the Executive Exemption.
• This position is considered safety-sensitive and will be subject to pre-employment and random drug testing.