Job Descriptions

RETURNS MANAGER

JOB DESCRIPTION

General Summary

The Returns Manager is responsible for ensuring that returning gear is properly documented, working directly with Sales and Asset teams to manage missing/damaged equipment and direct communication with the company’s clients on missing/damaged equipment.

Responsibilities of Position: Duties include but are not limited to:

Basic Duties 

• Show up on time and ready to work 
• Lead by example
• Utilize IT-supported software/Apps (i.e., Teams, OKTA, RW, etc.) 
• All duties of check-in log
• Manage check-in log
• Oversee check-in lead and shop techs
• Run late return report
• Check-in lead duties if check-in lead position does not exist

Planning/Communication

• Notify shop operations of any damages or missing equipment
• Ensure all check-in sessions are closed or suspended
• Update check-in log
• Verify all subrental POs are received and returned 
• Communicate labor needs to shop operations
• Plan workflow for the day/week
• Communicate with Agents and PMs about late returns, missing and damaged equipment

Workflow In 

• Create and complete L&D orders
• Communicate inventory spot checks to ICM and Ops Managers 
• Follow up with sales team on L&D orders 
• Follow up on sub-rental returns to ensure on-time returns 
• Assist check-in team

Workflow Out 

• Ensure all transfers are fully received 
• Ensure all check-in sessions are closed or suspended 

RentalWorks Knowledge

• Availability
• QuikActivity
• Staging
• Check-in 
• PO receiving and return
• Transfer receiving and staging 
• Pick List Creation 
• Adding and removing items to orders at staging screen
• Put an item into repair 
• Remove an item from repair 
• Mark an item QC in RW
• Run the QC required report 
• Create in and out contracts
• Create damage and L&D orders 

Other Duties 

• Discuss equipment values with sales team members to determine client impact.
• Ensure that all M&D procedures are followed by individual departments.
• Other duties as assigned.

Key Requirements

• 2-3 years of experience in the entertainment lighting industry; understanding and knowledge of theatrical lighting, staging, rigging, and entertainment equipment.
• Previous experience working with quality control.
• Computer skills, including working knowledge of the internet, Outlook, Excel, and the ability to learn new software.
• Must be able to give directions as well as multi-task in a fast-paced environment without supervision.
• Must have a positive attitude, be team-oriented and have great customer service skills.
• Must possess outstanding communication skills, both written and verbal, with strong ability to speak with poise.
• Excellent organizational and reporting skills.

Physical Requirements

The job duties and tasks of this position require the employee to regularly stand and walk. Regular use of computer monitors and a keyboard/mouse will be required. The employee must regularly push, pull, bend, climb, reach, twist, and kneel as well as lift and/or move 75 pounds. Other physical requirements of the job include communication and visual acuity such as close vision, peripheral vision, depth perception and the ability to adjust focus. Generally, the employee will not be in a temperature-controlled work environment and may experience temperature variations due to local weather conditions.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel

• Position will require travel on occasion

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt due to the Administrative Exemption rule.
• This position is considered safety-sensitive and will be subject to pre-employment and random drug testing.