Job Descriptions

SENIOR PROJECT TECHNICIAN

JOB DESCRIPTION

General Summary

The Senior Project Technician is responsible for installation, support and system commissioning service provider for projects in the Systems department and may function as a Project Manager as needed.

Responsibilities of Position: Duties include but are not limited to:

Organizational Responsibilities

• Maintain and operate per 4Wall quality standards in all work activities. 

Personal Responsibilities

• System commissioning and programming of ETC, Color Kinetics and other manufacturer’s products
• Terminating low voltage wiring
• Theatrical and Architectural lighting fixture prep, hang and focus
• In depth troubleshooting of DMX, networked and other lighting control systems
• Provide email, over the phone and onsite technical support for systems
• Perform Warranty and Non-Warranty repairs
• Execute agreed service and maintenance agreements and service calls as needed
• Training customers and fellow employees in both equipment and system maintenance and operation
• Supervise and coordinate installation crews and sub-contractors provided by 4Wall
• Prepare and submit daily site reports for all onsite work and other reporting duties
• Check in and prep all incoming materials and equipment per the BOM and system design documentation
• Prepare and check out equipment to be delivered to job sites. Prepare and/or request accurate and timely out contracts
• Prepare required install tools and expendables kit for installation period
• Upload record documents, configuration and programming files to 4Wall Systems folders for record keeping
• Manage weekly schedule of in-house technicians and ensure proper timekeeping
• Coordinate technician service assignments and training with the Project Director
• Maintain tracking records of RMA and equipment repairs
• Other duties as assigned.

Team Responsibilities

• Communicate in a positive and professional manner with all 4Wall Entertainment employees. 
• Maintain the highest level of customer relations
• Work in a safe manner and report any safety concerns to your direct supervisor, Operations Manager, or General Manager

Key Requirements

• Bachelor’s degree in Technical Theatre or a similar field (or equivalent professional experience)
• Production / Stagehand experience
• Solid knowledge of electricity and electronics
• In depth knowledge of DMX, SACN, RDM and manufacturer specific lighting networking protocols
• Ability to read and interpret system drawings, electrical schematics, architectural plans and lighting plots
• Experience working safely with hand and power tools 
• Experience operating large vehicles (Box trucks, vans, etc.)
• Experience operating heavy equipment (Aerial platforms, forklifts, etc)
• ETC Certified commissioning technician preferred
• OSHA 10 certification preferred
• ETCP Electricians Certification preferred
• Excellent computer skills and familiarity with applicable hardware and software
• Hold and maintain a valid Driver’s License
• Able to lift up to 50 lbs.
• Must adhere to all company policies, SOPs, and other management directives. 

Physical Requirements

The job duties and tasks of this position require the employee to regularly stand and walk. Regular use of computer monitors and a keyboard/mouse will be required. The employee must regularly push, pull, bend, climb, reach, twist, and kneel as well as lift and/or move 75-100 pounds. Other physical requirements of the job include communication and visual acuity such as close vision, peripheral vision, depth perception and the ability to adjust focus. Generally, the employee will not be in a temperature-controlled work environment and may experience temperature variations due to local weather conditions.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel

• Position will require travel on occasion

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt